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I have cancelled so why does my account not reflect this?

Plusnet Help Team
Plusnet Help Team
Posts: 43
Thanks: 9
Fixes: 1
Registered: ‎25-04-2017

Re: I have cancelled so why does my account not reflect this?

Hi @bernard161

 

I'm sorry to hear about the issues you have been experiencing.

 

I have updated your account with further information which can be viewed by clicking here.

 

Please do not hesitate to get back in touch if we can be of further assistance.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sophia A
 Plusnet Help Team
Moderator
Moderator
Posts: 20,732
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Registered: ‎11-01-2008

Re: I have cancelled so why does my account not reflect this?


Moderators Note


This topic has been moved from Fibre to Account / Billing

 


 

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bernard161
Hooked
Posts: 5
Thanks: 1
Registered: ‎12-09-2018

Re: I have cancelled so why does my account not reflect this?

Thank you very much for your help, Saltariva. 

I received a cheque for £18.49 so am just waiting for the £13.99 refund for part of the last month I was with Plusnet. I added a comment to the support ticket and hope that's the correct thing to do.

 

Plusnet Help Team
Plusnet Help Team
Posts: 921
Thanks: 98
Fixes: 40
Registered: ‎06-08-2018

Re: I have cancelled so why does my account not reflect this?

Thanks for your reply @bernard161, I have now updated the above ticket with further info.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team