I have cancelled so why does my account not reflect this?

[#1]

Hi @bernard161

I'm sorry to hear about the issues you have been experiencing.

I have updated your account with further information which can be viewed by clicking here.

Please do not hesitate to get back in touch if we can be of further assistance.

[#2]

Moderators Note

This topic has been moved from Fibre to Account / Billing

[#3]

Thank you very much for your help, Saltariva. 

I received a cheque for £18.49 so am just waiting for the £13.99 refund for part of the last month I was with Plusnet. I added a comment to the support ticket and hope that's the correct thing to do.

[#4]

Thanks for your reply @bernard161, I have now updated the above ticket with further info.