I have cancelled so why does my account not reflect this?
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Re: I have cancelled so why does my account not reflect this?
05-12-2018 11:49 AM
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Hi @bernard161
I'm sorry to hear about the issues you have been experiencing.
I have updated your account with further information which can be viewed by clicking here.
Please do not hesitate to get back in touch if we can be of further assistance.
Re: I have cancelled so why does my account not reflect this?
05-12-2018 11:59 AM
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Moderators Note
This topic has been moved from Fibre to Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: I have cancelled so why does my account not reflect this?
14-12-2018 1:53 PM
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Thank you very much for your help, Saltariva.
I received a cheque for £18.49 so am just waiting for the £13.99 refund for part of the last month I was with Plusnet. I added a comment to the support ticket and hope that's the correct thing to do.
Re: I have cancelled so why does my account not reflect this?
14-12-2018 5:47 PM
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Thanks for your reply @bernard161, I have now updated the above ticket with further info.
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