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I have cancelled my mobile sim account BUT.

karlgixer
Grafter
Posts: 77
Thanks: 2
Registered: ‎03-03-2018

I have cancelled my mobile sim account BUT.

Hi All.

OK i cancelled my Plusnet sim only account a few months ago now BUT i still keep getting emails saying my latest statement is ready to view in my Plusnet mobile online account.

Even though the balance is £0.00 how do i stop these emails coming through?

Thanks.

Karl.

2 REPLIES 2
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: I have cancelled my mobile sim account BUT.


Moderators Note


This topic has been moved from Phone Tech Help to My Account / Billing

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If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
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Posts: 26,599
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Registered: ‎21-04-2017

Re: I have cancelled my mobile sim account BUT.

Hi Karl,

If you've received a bill of £0 I suspect that'll be the last one you'll receive as it'll be our systems way of saying everything's up to date even though your account may be closed. 

Feel free to send me a private message with your mobile number and full name and I can double check for you Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet