cancel
Showing results for 
Search instead for 
Did you mean: 

I don't know what this means!! Should I worry about it?

Shaunpanda
Newbie
Posts: 8
Registered: ‎12-07-2010

I don't know what this means!! Should I worry about it?

I got a thing on the questions bit of my account saying
The customer's Phone order has returned from BT in a REJECTED state. Reject reasons: (2247 : Preferred Date is earlier than the Minimum Order Date. )

I don't understand what this means. Can anyone help and is there anything I can do to sort it out because I miss nice shiney broadband and want to get it asap.
Thanks Grin
9 REPLIES
Moderator
Moderator
Posts: 27,339
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: I don't know what this means!! Should I worry about it?

Welcome to the forum Shaunpanda.
This looks like a task for one of the Digital Care team tomorrow.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: I don't know what this means!! Should I worry about it?

Welcome aboard Shaunpanda.
To cut to the chase, yes it is something to worry about. It's probably more of a concern to us than it is you though! Wink
Basically we discovered last night that all recently placed 'start' orders for customer's phone lines have been getting rejected at the supplier level. We've spoke to them and they're not sure why this is happening so we're in the process of sending them some output from our systems to see if it helps with their diagnosis. An internal problem has been opened to track progress (ref: 62694).
I'll try and place the phone order manually for you now...
Edit: order now placed, it should hopefully complete later today or tomorrow. Once it does I'll place the broadband order for you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Shaunpanda
Newbie
Posts: 8
Registered: ‎12-07-2010

Re: I don't know what this means!! Should I worry about it?

Thanks a lot guys. I don't spose you know when (if the order gets processed) I'll be ready to start surfing this wonderful web? I can't be doing with this dongle for much longer.
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: I don't know what this means!! Should I worry about it?

The broadband order will take seven days, starting from when the telephone order completes. We requested the telephone order to complete today but it's not done yet. We'll have another look later on.
Shaunpanda
Newbie
Posts: 8
Registered: ‎12-07-2010

Re: I don't know what this means!! Should I worry about it?

O.k thanks a lot guys you are lifesavers
  Cool
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: I don't know what this means!! Should I worry about it?

Your number hasn't shown as active for a broadband order so we'll allow our system to place it automatically for you tomorrow.
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: I don't know what this means!! Should I worry about it?

Shaun, the voice service should now be active and I've queued your broadband order for submission. With any luck, that will be up and running by next Wednesday. I'll continue to keep an eye on things for you...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Shaunpanda
Newbie
Posts: 8
Registered: ‎12-07-2010

Re: I don't know what this means!! Should I worry about it?

Thanks again for your swift response.
Shaun
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: I don't know what this means!! Should I worry about it?

Hi Shaun,
The broadband order's now been placed, it's due for activation next Wednesday.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵