I don't know what this means!! Should I worry about it?
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I don't know what this means!! Should I worry about it?
12-07-2010 5:47 PM
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The customer's Phone order has returned from BT in a REJECTED state. Reject reasons: (2247 : Preferred Date is earlier than the Minimum Order Date. )
I don't understand what this means. Can anyone help and is there anything I can do to sort it out because I miss nice shiney broadband and want to get it asap.
Thanks
Re: I don't know what this means!! Should I worry about it?
12-07-2010 6:52 PM
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This looks like a task for one of the Digital Care team tomorrow.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: I don't know what this means!! Should I worry about it?
13-07-2010 10:05 AM
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To cut to the chase, yes it is something to worry about. It's probably more of a concern to us than it is you though!
Basically we discovered last night that all recently placed 'start' orders for customer's phone lines have been getting rejected at the supplier level. We've spoke to them and they're not sure why this is happening so we're in the process of sending them some output from our systems to see if it helps with their diagnosis. An internal problem has been opened to track progress (ref: 62694).
I'll try and place the phone order manually for you now...
Edit: order now placed, it should hopefully complete later today or tomorrow. Once it does I'll place the broadband order for you.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: I don't know what this means!! Should I worry about it?
13-07-2010 1:10 PM
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Re: I don't know what this means!! Should I worry about it?
13-07-2010 1:19 PM
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Re: I don't know what this means!! Should I worry about it?
13-07-2010 1:22 PM
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Re: I don't know what this means!! Should I worry about it?
13-07-2010 5:28 PM
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Re: I don't know what this means!! Should I worry about it?
14-07-2010 8:57 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: I don't know what this means!! Should I worry about it?
14-07-2010 9:48 AM
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Shaun
Re: I don't know what this means!! Should I worry about it?
15-07-2010 12:15 PM
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The broadband order's now been placed, it's due for activation next Wednesday.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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- Re: I don't know what this means!! Should I worry ...