I cancelled my contract with Plusnet last Thursday but they haven´t emailed me to confirm it

[#1]

Hi Support,

Could anyone confirm me that my cancellation is being processed? I called you last Thursday and one of your teammates told me I was going to receive an email confirming that my cancellation was being processed but it´s not the case.

Regards,

Juan

[#2]

Hi @juangms.

Thanks for your query.

I have sent you a response via the following link here
 

We have provided this link due to the nature of your query being account sensitive data.

Please let us know if you need anything further.

[#3]

Hi Ollie,

I proceeded to call Plusnet once more in order to cancel my contract and they told my account was going to finish last 04/09/2018 but sadly I've been recently charged by GBP18.99 (the invoice is from 09/09/2018 to 09/10/2018 which it doesn't make any sense as my account should have been already cancelled).

Thanks,

Juan

[#4]

Hello @juangms

I am sorry to hear you have received an unexpected invoice from us. I have sent you a ticket on your members portal in response to your query, you can view this by Clicking Here

Please let me know if there is anything else I can do to assist you.

[#5]

Hi all,

I’ve just checked my last bank statement and Plusnet has recently charged me £18.99 again. I left Plusnet in early September and I can’t understand why this company is still charging me. What’s wrong with you guys? Could please anyone solve this straightaway?


Btw, I haven’t received the refund for the previous invoice yet.

Best Regards,

Juan

[#6]

Hi @juangms, I sincerely apologise for the further charge on your account. I have responded to your post via a ticket here

If you have any further questions please do not hesitate to get back in touch.

Thanks,

[#7]

Thanks for your prompt response.

Could you then confirm me that a refund of last 2 wrong invoices has been already ordered? I’m asking this as it seems that only one of them has been solved.

Very Best,

Juan

[#8]

I can confirm this has been done and you should have received a e-mail regarding this