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I can't tell if I'm in contract still - account summary in post.

bobwdickens
Newbie
Posts: 2
Registered: ‎13-02-2019

I can't tell if I'm in contract still - account summary in post.

I was on 18 month contract which ended last Sept. but haven't renewed (because I don't want to). Is the £30 Cessation Charge still valid?

Account Summary     
    
Date                 Order Number    Product                       Cost                                  Order Status
29/10/2018      BP12345678      Unlimited                      £10.99(monthly)               Complete
13/07/2017      -                         18 months contract      £0.00(upon cancellation)  Expired
01/01/1970      -                         24 months contract      £0.00(upon cancellation)  Pending
-                       -                         Cessation charge        £30.00(upon cancellation) Activated     
07/08/2013      HW12345678     Thomson 4-port Wireless Router Bundle  £0.00   Delivery
12/01/2015      N/A                     Plusnet Anytime          £18.99(monthly)                 Active

Pic is also attached.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 390
Thanks: 44
Fixes: 19
Registered: ‎06-08-2018

Re: I can't tell if I'm in contract still - account summary in post.

Hello @bobwdickens

 

I can confirm we no longer charge £30.00 cessation fee for cancelling your services with us.

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
bobwdickens
Newbie
Posts: 2
Registered: ‎13-02-2019

Re: I can't tell if I'm in contract still - account summary in post.

Thanks Wakas.

 

Would you also say that I am no longer in any fixed contact?

Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 83
Fixes: 21
Registered: ‎06-08-2018

Re: I can't tell if I'm in contract still - account summary in post.

Hi @bobwdickens,

Thank you for getting back in touch.

As I have confirmed contract information and it is account specific, I have created a ticket on your account which you can access here.

Feel free to get back in touch if we can be of further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Plusnet Help Team