I can't tell if I'm in contract still - account summary in post.

[#1]

I was on 18 month contract which ended last Sept. but haven't renewed (because I don't want to). Is the £30 Cessation Charge still valid?

Account Summary     
    
Date                 Order Number    Product                       Cost                                  Order Status
29/10/2018      BP12345678      Unlimited                      £10.99(monthly)               Complete
13/07/2017      -                         18 months contract      £0.00(upon cancellation)  Expired
01/01/1970      -                         24 months contract      £0.00(upon cancellation)  Pending
-                       -                         Cessation charge        £30.00(upon cancellation) Activated     
07/08/2013      HW12345678     Thomson 4-port Wireless Router Bundle  £0.00   Delivery
12/01/2015      N/A                     Plusnet Anytime          £18.99(monthly)                 Active

Pic is also attached.

[#2]

Hello @bobwdickens

I can confirm we no longer charge £30.00 cessation fee for cancelling your services with us.

Should you require any further assistance, please do get back in touch with us.

Many thanks.

[#3]

Thanks Wakas.

Would you also say that I am no longer in any fixed contact?

[#4]

Hi @bobwdickens,

Thank you for getting back in touch.

As I have confirmed contract information and it is account specific, I have created a ticket on your account which you can access here.

Feel free to get back in touch if we can be of further assistance.