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I can't log Into My Account

Steve
Seasoned Pro
Posts: 6,802
Thanks: 305
Registered: 13-07-2009

I can't log Into My Account

I am no longer a PN customer however I do have a dial up account and referrals I still receive monies for, I have asked for the password reminder a lot of times and each time I log In with the details I am given I cant log In. Help from PN would be appreciated.
Steve
If life gives you lemons, make lemonade.
5 REPLIES
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: I can't log Into My Account

I have sent a PM to Bob Pullen to have a look
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: I can't log Into My Account

Give it another go now Steve.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Steve
Seasoned Pro
Posts: 6,802
Thanks: 305
Registered: 13-07-2009

Re: I can't log Into My Account

@Midnight Caller, Thank you
@Bob Pullen, I can log In now thank you. What went wrong?
If life gives you lemons, make lemonade.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: I can't log Into My Account

He refreshed the portal login component on your account, which basically makes sure that all the necessary information is in the relevant database. Not sure what happened to make that necessary though, sorry about that.
Steve
Seasoned Pro
Posts: 6,802
Thanks: 305
Registered: 13-07-2009

Re: I can't log Into My Account

Thanks for the Info Matt, No need to apologise, These things happen, First time for everything. Smiley
Steve
If life gives you lemons, make lemonade.