I called my Husbands mobile and it cost me £45!

[#1]

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@LouisaMartin wrote:

@MisterW - I'll see what I can find out however, I'm not promising I will come back today on this. I'll do this as soon as I can.

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@LouisaMartin

That post was over a month ago - forgotten by Plusnet or ignored hoping we'd all forget?

[#2]

@jelv @Ann-on-a-Moose,

I can advise that this issue has not been forgotten about: as I think I suggested at the top of this topic ... resolution of this issue is not likely to be easy.  Its ether get the creator of the problem (BT Openreach applying the wrong call band to billing data sent to CPs) or have the CPs to change their outward billing system to inspect every charged item and verify that it has the "appropriate" charge band ... then adjust the charge as appropriate ... and no doubt produce reports for internal fisty-cuffs with BT Openreach over consequential losses.  By any measure this is not an easy task - as one might expect that Ofcom have their eye (unhelpfully) on Plusnet over this, rather than sorting the issue at source within BT Openreach ... who always seem Teflon coated.

If Plusnet are having to fix this within ... we all know that the existing billing system is a wee bit delicate ... so its not a matter to be rushed at.  In the meantime there is a case by case arrangement to put matters right for customers identifying the issue on their bills.  If I recall correctly (from this topic) part of the resolution (however it is done) will include looking at historic charges made against the flawed data provided by BT Openreach.

The other elephant in the room (this is pure speculation) is that if Plusnet are having to fix bad billing data from BT Openreach ... then the new billing system will need "fixing" even before it sees the light of day.  It would not be an unreasonable presumption to surmise that fixing this issue is likely to have diverted resources away from other projects.

[#3]

I'd still like to see an official response from Plusnet on this (or are you now on the Plusnet payroll?).

[#4]

Pay-roll no definitely not - do this for the fun and joy of helping people - doubt that they could stand the grief of me working for them ... more questions than answers!

I think that you know as well as do I, that Plusnet do not make announcements until things are completely resolved these days.  It is a difficult call ... dammed if they say they've fixed it - and a further issue is encountered ... dammed if they say nothing until they've thoroughly hammer their resolutions - as it looks like nothing is happening ... and with billing I guess that might mean a couple of monthly cycles?

[#5]

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Sorry @jelv I've been waiting until to respond here until I had all the information but I'll post what I have now.

Previously @LouisaMartin has said we'd fixed the issue, in fact the fix that we rolled we later found out didn't work as intended. We've just (Tuesday) rolled out a new fix and we're hoping this has done the trick however I'm awaiting confirmation. (my intent was to post that it was resolved once this confirmation had been received) 

[#6]

Hello all.

What's the situation re: 070 numbers? I can't find anything obvious to say that they are chargeable.

Like previous posters, I am on Plusnet's 'anytime' call package that includes mobiles, yet noticed I was charged for one call on my latest bill. It was a 3 minute call to a UK company's technical helpline. OK it was only 70p, but since it was an 070 number, and not listed by PN as being chargeable (like 084, 087, etc) I thought I better contact PN customer support to find out why. Long story short, PN customer support explained the (ludicrous) issue re: Wifi Networks & after some discussion, offered to refund me (within 7-10 days).

The fact that I was automatically charged for it on my bill & not refunded until I contacted PN to complain, suggests that perhaps the 'fix' is not working - or are 070 numbers always chargeable?

[#7]

070 numbers are personal numbers not mobile numbers.  I'd have thought they would be under one of the personal number services on the specialised number tariff.  You'd need more of the number to find out which one it was under though.

[#8]

Thanks, it was a number starting 0700078. Can't see it listed on that link though.

Sorry I wasn't trying to hijack the thread - I just wondered if being charged for that call was part of the same issue previously discussed.

[#9]

From a quick look that would be under "Personal Numbering Service - d", which doesn't look to be on the residential price list for some reason.