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I asked to change my product to Plusnet Extra - why no acknowledgement?

scrabble
Newbie
Posts: 3
Registered: 22-08-2008

I asked to change my product to Plusnet Extra - why no acknowledgement?

I asked to change my product to Plusnet Extra several days ago but have received no acknowledgement of this.  Can you confirm that the change will be made at the end of this billing period please?  In view of the uncertainty (experienced byothers too I see) why don't plusnet give at least an automated acknowledgement?
3 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: I asked to change my product to Plusnet Extra - why no acknowledgement?

Hi scrabble,
Yes, your account is set to change to extra on your next billing date. You will get a confirmation of this on the day it changes.
Jojo Smiley
scrabble
Newbie
Posts: 3
Registered: 22-08-2008

Re: I asked to change my product to Plusnet Extra - why no acknowledgement?

Thank you very much Joanne for such a speedy response - I am impressed!! Shocked
Superuser
Superuser
Posts: 9,769
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: I asked to change my product to Plusnet Extra - why no acknowledgement?

If you check 'closed questions' in the Help Centre you should find a Service Notification will have been added which confirms your Product Change request. To view these go to http://www.plus.net/my.html?action=questions, select an appropriate date range on the drop-down list and click Go.
As Jojo mentioned a confirmation message is sent (and stored) on billing date when the change occurs, before 1am in my experience. Smiley
David