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I am trying to pay my overdue bill

kimberlyjane67
Newbie
Posts: 2
Registered: ‎03-07-2016

I am trying to pay my overdue bill

hi can anyone help me I am trying to pay my overdue bill with my debit card but it won't let me
3 REPLIES 3
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: I am trying to pay my overdue bill

Hi Kimberly,

What issues do you seem to be seeing when you try to pay online? I have taken a look at your account, and there doesn't seem to be any problems on our side.

My apologies. It seems like payment was submitted on the 4th via Direct Debit. Your account should be sorted over the next couple of days or so. 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Martinj89
Newbie
Posts: 2
Registered: ‎08-09-2017

Re: I am trying to pay my overdue bill

Can I request Plusnet to call me to help me pay my bill please
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: I am trying to pay my overdue bill

@Martinj89

 

It looks like you've since spoken to our support team and we've clarified the situation?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet