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I am new to this Community thing and finding it complex to negotiate but.............

Silverfox13
Newbie
Posts: 3
Registered: ‎23-04-2020

I am new to this Community thing and finding it complex to negotiate but.............

………...I do have a billing complaint so how do I contact PlusNet cust srvcs without having to sign up to a Twitter account !?

I have recently paid a huge sum for annual Line Rental Saver but PlusNet have charged me an additional £18.99 on my last bill !

In the past, when I have had problems of any sort, I've managed to contact PlusNet via the online chat facility but now that's been shut down and there's no answer via telephone !  Aaarg !

2 REPLIES 2
198kHz
Hero
Posts: 4,995
Thanks: 1,802
Fixes: 31
Registered: ‎30-07-2008

Re: I am new to this Community thing and finding it complex to negotiate but.............

@Silverfox13 Welcome to the forum.  🙂

If you can't get through on the phone then a post here is the best option.

Plusnet staff patrol the forum, and now the system has sttled down somewhat, most queries are being answered within 24 hours or so.

Hang on in there and good luck.  🤞

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
panda25
Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: I am new to this Community thing and finding it complex to negotiate but.............

Good afternoon, thank you for your comments, I have checked your account and I have responded on your account and you have view this by following this Link

 

If you have any questions please do not hesitate to contact us further.

 

Jo

 Jo Clark
 Plusnet Help Team