I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
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I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
10-03-2016 6:20 PM
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This is ludicrous. Further they informed me that there is no request to takeover my line and number!
I am getting nowhwhere with Plusnet.
Today on chat I was told that there is a cease on my line and I have to have it removed!
What on earth is a cease?
adie:red removed all caps title as per link:rules]
Re: I AM GONNA LOSE MY NUBLER/SERVICE DUE TO A BUNGLE BETWEEN PLUSNET AND TALKTALK
10-03-2016 7:05 PM
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Plusnet don't contact TalkTalk they apply to BT Openreach to take over the line
This should then happen with no further input from Plusnet and only when the changeover happens would TalkTalk cease charging you.
TalkTalk should not have put a cease on the line and I recommend getting in touch with them immediately advising them that they should remove the cease order
Re: I AM GONNA LOSE MY NUBLER/SERVICE DUE TO A BUNGLE BETWEEN PLUSNET AND TALKTALK
10-03-2016 7:33 PM
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Re: I AM GONNA LOSE MY NUBLER/SERVICE DUE TO A BUNGLE BETWEEN PLUSNET AND TALKTALK
10-03-2016 7:42 PM
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Re: I AM GONNA LOSE MY NUBLER/SERVICE DUE TO A BUNGLE BETWEEN PLUSNET AND TALKTALK
10-03-2016 7:47 PM
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dick:quote
Re: I AM GONNA LOSE MY NUBLER/SERVICE DUE TO A BUNGLE BETWEEN PLUSNET AND TALKTALK
10-03-2016 8:06 PM
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Re: I AM GONNA LOSE MY NUBLER/SERVICE DUE TO A BUNGLE BETWEEN PLUSNET AND TALKTALK
10-03-2016 8:17 PM
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adie:quote
Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 10:30 AM
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Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 11:36 AM
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I've had a look over your account/orders and can confirm our orders are committed for 21/03/16.
The linked cease with your current provider should match up with the date our orders are committed for, however I can see when checking your address, it does show a cease committed for 19/03/16. I'm not entirely sure why the cease date on TalkTalks side hasn't been matched up correctly to be honest. We couldn't have placed an order to complete on 19/03/16 as this is a Saturday and our orders will only complete Monday-Friday.
All I can really suggest at the moment is to speak to TalkTalk again (As much as I'd rather be able to sort it out myself for you) and ask them to try and change the cease date to match up correctly.
If they are unable to help with this, what you've said regarding losing service on the 19th and it starting with us on the 21st sounds like a likely outcome.
(edit: accidentally click strikethrough instead of italic)
Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 12:00 PM
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Quote from: HarryB Hi, welcome to the forums!
I've had a look over your account/orders and can confirm our orders are committed for 21/03/16..
Thank you Harry for taking the time to help. I have had a talk with [Removed] I think at Plusnet and what has been decided is that talktalk cease will run it course and end on 19 March. On 21 March, plusnet will take over my phone number and hopefully I will have the phone within 24 hours. Broadband to follow in about 5 days. Who said that switching was easy? It is atrocious that customers are put through such traumatic times and no one is able to do anything about it. Once this is sorted, I will be looking to complain to ofcom, my mp etc etc. No telephone company should be allowed to put such restrictions on subscribers numbers in this way depriving them of a vital lifeline.
mav:csa
Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 12:28 PM
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Quote from: DISGRUNTLED1 I have had a talk with [Removed] I think at Plusnet and what has been decided is that talktalk cease will run it course and end on 19 March. On 21 March, plusnet will take over my phone number and hopefully I will have the phone within 24 hours. Broadband to follow in about 5 days.
I think there may have been some confusion with the advisor your spoke to. As far as I'm aware at the moment, both your services should be active on 21/03/16.
The advisor seems to have suggested we will be proceeding with restarting a stopped line and then a broadband order after the cease on the 19th, however our orders are already in place for both phone and broadband and are committed to complete on 21/03/16 according to the notes on the ordering systems at the moment.
Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 12:35 PM
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Just a quick check
If TalkTalk cease the line on the 19th will the order on the 21st then fail
Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 12:45 PM
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Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 12:55 PM
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I've made a note of the account to check it on 21/03/16 so if anything does going wrong at that stage, I'll pick it up right away.
Re: I am gonna lose my number/service due to a bungle between PLUSNET and TALKTALK
11-03-2016 1:07 PM
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dick:quote
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