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I am cautious of companies like Plusnet who do not provide details of contract length anywhere

FIXED
JamH
Newbie
Posts: 4
Thanks: 1
Registered: 03-05-2018

I am cautious of companies like Plusnet who do not provide details of contract length anywhere

I have been scouring my user account online to find out when my contract ends. No information

 

So I went through the initial emails from Plusnet looking to see details of the contract length and when it expires. No information

 

Thats strange. Why the secrecy? I think it mandatory for service providers to provide clear details of contract start and end dates. According to your own T & C's you will let us know of the minimum term when we sign up and accept our order. See below:

 

4.2. The relevant Service Terms, Package Terms or Offer Terms set out when the service and any minimum term commences. We'll let you know the length of your minimum term when you sign up and/or we accept your order.

 

You did not let me know. Why? This means you are in breach of your service agreement. I would like to know when my minimum term ends. It would be helpful if i could do this simply by looking at my account online. If you cannot implement this then please email me the details.

 

James H

7 REPLIES
daveplus
Rising Star
Posts: 131
Thanks: 14
Registered: 25-08-2010

Re: I am cautious of companies like Plusnet who do not provide details of contract length anywhere

Try this link: https://portal.plus.net/wizard/index.html and display a list of your questions
JamH
Newbie
Posts: 4
Thanks: 1
Registered: 03-05-2018

Re: I am cautious of companies like Plusnet who do not provide details of contract length anywhere

Thanks but that link only directs you to the help section, I've been through that and nowhere is there any help to provide information on contract period.

I have sent a question to the help team and now await response. It is poor that the only way to obtain such fundamental information as to the term of your contract is to get in touch with the Help team
daveplus
Rising Star
Posts: 131
Thanks: 14
Registered: 25-08-2010

Re: I am cautious of companies like Plusnet who do not provide details of contract length anywhere

At the bottom of the page, click on View all questions asked and then choose to view all your questions by setting the date range. Most of the items are not answers to questions but information about your account which include one that has all the details you need.

JamH
Newbie
Posts: 4
Thanks: 1
Registered: 03-05-2018

Re: I am cautious of companies like Plusnet who do not provide details of contract length anywhere

Thanks I clicked that link but it only shows me the open questions I have, it does not provide details about the term of my contract which is what I am asking for.

I still await a response from the help team to my question. Why is is so difficult to find out when your term ends? It is nowhere in my emails or in my user account info. It seems like Plusnet either totally overlooked providing this fundamental piece of information or they are cleverly avoiding showing it for obvious reasons
Plusnet Help Team
Plusnet Help Team
Posts: 5,416
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: I am cautious of companies like Plusnet who do not provide details of contract length anywhere

Fix

Sorry to hear you can't find the information.

If you go here you'll be able to see this information.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JamH
Newbie
Posts: 4
Thanks: 1
Registered: 03-05-2018

Re: I am cautious of companies like Plusnet who do not provide details of contract length anywhere

Thanks for your time resolving this. I still think it would be a good idea to at least show this information in the 'my account' section online instead of digging through old emails. Cheers
PeeGee
Aspiring Pro
Posts: 1,090
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Registered: 05-04-2009

Re: I am cautious of companies like Plusnet who do not provide details of contract length anywhere

 If you go to Product Change in the members centre and select Change my products you wil get something like:

    Change to this package and remain on your current 24 month contract (12 months remaining)

or

    You've 12 months left of your 24 contract

in the options given. You can then "cancel" out of the process.

A quick check suggests that, as only complete months are shown, the end date is that number of months after your last billing date.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.