I am billed even though I am no longer a Customer

[#1]

How do I make Plusnet realise that I cancelled Broadband with them, made my final payment and was disconnected? Yet they are still billing me and charging me for missed payments? I do not have Broadband anymore with them, why are they still emailing me bills?

[#2]

The same is happening to me, have been trying to get this resolved for weeks now. Not happy 😕

[#3]

Same here, still getting chase emails for bills after line ceased , and now telling me that my service has been restricted 🃏
The new billing system seems to be totally out of control.

[#4]

Moderators Note.
Moved to My Account from Broadband.

[#5]

Hi @sheppard89,

I'm sorry to see this issue is still ongoing, as my response includes some account specific information I have created a ticket for you to look over here.

[#6]

Thanks for your reply but when I press the link it goes nowhere and just states that there was an error!

[#7]

Sorry the reply was for Sheppard thought it was mine 🙄

[#8]

Hi @peanut191007,

I'm sorry to hear you're experiencing this issue. I've taken a look into your account today and raised a ticket which can be viewed here.