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I am billed even though I am no longer a Customer

sheppard89
Newbie
Posts: 1
Registered: ‎26-09-2018

I am billed even though I am no longer a Customer

How do I make Plusnet realise that I cancelled Broadband with them, made my final payment and was disconnected? Yet they are still billing me and charging me for missed payments? I do not have Broadband anymore with them, why are they still emailing me bills?

7 REPLIES 7
peanut191007
Hooked
Posts: 5
Registered: ‎12-09-2018

Re: I am billed even though I am no longer a Customer

The same is happening to me, have been trying to get this resolved for weeks now. Not happy 😕
Protech
Rising Star
Posts: 69
Thanks: 32
Fixes: 3
Registered: ‎26-09-2017

Re: I am billed even though I am no longer a Customer

Same here, still getting chase emails for bills after line ceased , and now telling me that my service has been restricted 🃏
The new billing system seems to be totally out of control.
You can check out but you can never leave ( easily)
dvorak
Moderator
Moderator
Posts: 25,043
Thanks: 4,566
Fixes: 1,165
Registered: ‎11-01-2008

Re: I am billed even though I am no longer a Customer

Moderators Note.
Moved to My Account from Broadband.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: I am billed even though I am no longer a Customer

Hi @sheppard89,

I'm sorry to see this issue is still ongoing, as my response includes some account specific information I have created a ticket for you to look over here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


peanut191007
Hooked
Posts: 5
Registered: ‎12-09-2018

Re: I am billed even though I am no longer a Customer

Thanks for your reply but when I press the link it goes nowhere and just states that there was an error!
peanut191007
Hooked
Posts: 5
Registered: ‎12-09-2018

Re: I am billed even though I am no longer a Customer

Sorry the reply was for Sheppard thought it was mine 🙄
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: I am billed even though I am no longer a Customer

Hi @peanut191007,

I'm sorry to hear you're experiencing this issue. I've taken a look into your account today and raised a ticket which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team