I am billed even though I am no longer a Customer
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I am billed even though I am no longer a Custo...
I am billed even though I am no longer a Customer
26-09-2018 5:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How do I make Plusnet realise that I cancelled Broadband with them, made my final payment and was disconnected? Yet they are still billing me and charging me for missed payments? I do not have Broadband anymore with them, why are they still emailing me bills?
Re: I am billed even though I am no longer a Customer
26-09-2018 7:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: I am billed even though I am no longer a Customer
26-09-2018 7:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The new billing system seems to be totally out of control.
Re: I am billed even though I am no longer a Customer
26-09-2018 8:04 AM - edited 26-09-2018 8:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note.
Moved to My Account from Broadband.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: I am billed even though I am no longer a Customer
26-09-2018 3:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @sheppard89,
I'm sorry to see this issue is still ongoing, as my response includes some account specific information I have created a ticket for you to look over here.
Re: I am billed even though I am no longer a Customer
26-09-2018 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: I am billed even though I am no longer a Customer
26-09-2018 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: I am billed even though I am no longer a Customer
27-09-2018 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @peanut191007,
I'm sorry to hear you're experiencing this issue. I've taken a look into your account today and raised a ticket which can be viewed here.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: I am billed even though I am no longer a Custo...