I am becoming very cheesed off with Plusnet referrals system
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I am becoming very cheesed off with Plusnet referrals system
02-11-2008 4:53 PM
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but I have to say that I am becoming very cheesed off with some aspects of the signup process.
I recently talked someone I know into signing up
I went through the whole signup process with her to make sure she had no problems
She just phoned me to say that she has been bombarded with emails from plusnet, six of them one after another
Basically the problem is that her card was not accepted and there was a threat that if the problem wasnt resolved within so many hours plusnet would cancel everything.
I find this a poor way to be treating new customers. There is a total lack of understanding for people who may not be computer literate and with such stress that is created they are more than likely to just give up.
credit cards payments can go wrong for a number of reasons. I wanted to suggest abandoning the credit card option and doing everything by direct debit but then theres no clear way as to how to go about that
Plusnet should have more understanding that not everyone finds such processes easy and work on making the whole thing easier and less stressful without the "sort yourself out of forget it" attitude
Frankly I am disgusted
Re: I am becoming very cheesed off with Plusnet referrals system
02-11-2008 5:04 PM
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My friend phoned that day and said that I owe him a drink or three and he'd been told about me refering him. So clearly the CS agent knew I had refered him.
But even two weeks later - a week after friends b/b went live - there is still no sign of the referal on my account, despite a few prompts from me.
I've been told to tell him to raise a ticket - but he's not home at the moment - and have you tried to raise a ticket - and even worse tell a newbie how to do it over the phone ???.
So clearly there is something not right.
come on guys - get a grip.
Mal
Re: I am becoming very cheesed off with Plusnet referrals system
02-11-2008 5:21 PM
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from my experience Plusnet don't seem to like doing it over the phone
maybe they have changed.
We will see
As for thew referrals not getting registered properly I have had 2 referrals in the past not getting acknowledged by Plusnet and I had to do the chasing and finally got there in the end
I have another referral I'm currently chasing up because it wasnt acknowledged. I always go through the signup with the person I'm referring and I ALWAYS make sure my username is entered as referrer. Even so thats already 3 times it hasnt gone through
It makes me wonder if I've not missed out with the banner referral on my website.
It says 72 banner referrals but I've never earnt a thing from that yet whivh I find very strange
cp:quote
Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 11:15 AM
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@juliasdream,
I'm looking at your account at the moment, I assume it's the referral you have mentioned in ticket 26764134. I'll have a look into it and post back shortly.
@mal0z
Can you PM me the username of the person you referred and I'll look into it?
Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 11:24 AM
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I think I've tracked down the referral you mentioned in your ticket. They had signed up under a different username, I had to search by postcode and match that to the account holder name. They are currently on your referral list and you've been receiving referral tokens correctly for them. I'll go add the information to your ticket.
Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 11:44 AM
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Quote from: Chris This doesn't sound good at all.
@mal0z
Can you PM me the username of the person you referred and I'll look into it?
Many thanks Chris,
PM sent
Mal
Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 12:02 PM
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Quote from: juliasdream
It makes me wonder if I've not missed out with the banner referral on my website.
It says 72 banner referrals but I've never earnt a thing from that yet whivh I find very strange
Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 12:42 PM
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Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 12:56 PM
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Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 12:59 PM
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Did you try signing up from the banner on George's website? It could be there's something wrong with the banner on his site.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 1:00 PM
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Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 1:29 PM
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Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 1:35 PM
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Re: I am becoming very cheesed off with Plusnet referrals system
03-11-2008 11:30 PM
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Quote from: Chris I'm going to sign up a couple of accounts now from a banner add and see if they link to the correct account.
Hi chris
the plusnet link is on the home page of my website www.vinylmusic.co.uk
would you be able to test it for me
It's been up for a long time now so I find it a bit strange it hasn't produced a single referral
Re: I am becoming very cheesed off with Plusnet referrals system
04-11-2008 12:10 AM
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