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I Switched Landline and you cancelled my third party call provider?
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I Switched Landline and you cancelled my third party call provider?
10-11-2015 1:08 PM
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I recently upgraded to Fibre (totally regretting this move) after being a Plusnet customer for many years, i moved my land line to comply with the charges, but they have switched my third party call provider in the process without my knowledge and i have now ended up with a £34 bill!
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Re: I Switched Landline and you cancelled my third party call provider?
10-11-2015 3:52 PM
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Transferring your line to Plusnet would not transfer any agreements you had with your previous supplier (such as automatic insertion of indirect dialling codes).
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Using a TP-Link Archer VR600 modem-router.
Message 2 of 5
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Re: I Switched Landline and you cancelled my third party call provider?
11-11-2015 12:15 PM
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Hi deefadog,
Unfortunately when you change telephone providers any services you previously had would not transfer over to us.
Unfortunately when you change telephone providers any services you previously had would not transfer over to us.
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Re: I Switched Landline and you cancelled my third party call provider?
11-11-2015 2:18 PM
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Was he told that at the point of sale?
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Re: I Switched Landline and you cancelled my third party call provider?
11-11-2015 3:28 PM
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Why would he/she be told about it - as it is a third-party setup and he/she obviously did not ask the relevant question?
I also don't understand
as there is no requirement to comply, just a surcharge if you use a different telephone provider, also
is probably inaccurate as PN are unlikely to introduce a third party call provider and lose revenue - though there could be some missing words.
I also don't understand
Quote from: deefadog ... moved my land line to comply with the charges
as there is no requirement to comply, just a surcharge if you use a different telephone provider, also
Quote from: deefadog ... they have switched my third party call provider
is probably inaccurate as PN are unlikely to introduce a third party call provider and lose revenue - though there could be some missing words.
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Using a TP-Link Archer VR600 modem-router.
Message 5 of 5
(496 Views)
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- I Switched Landline and you cancelled my third par...