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I Switched Landline and you cancelled my third party call provider?

deefadog
Grafter
Posts: 33
Registered: 09-05-2009

I Switched Landline and you cancelled my third party call provider?

I recently upgraded to Fibre (totally regretting this move) after being a Plusnet customer for many years, i moved my land line to comply with the charges, but they have switched my third party call provider in the process without my knowledge and i have now ended up with a £34 bill!
4 REPLIES
PeeGee
Aspiring Pro
Posts: 1,098
Thanks: 51
Fixes: 3
Registered: 05-04-2009

Re: I Switched Landline and you cancelled my third party call provider?

Transferring your line to Plusnet would not transfer any agreements you had with your previous supplier (such as automatic insertion of indirect dialling codes).
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: I Switched Landline and you cancelled my third party call provider?

Hi deefadog,
Unfortunately when you change telephone providers any services you previously had would not transfer over to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Phaeton
Grafter
Posts: 75
Thanks: 5
Registered: 26-06-2007

Re: I Switched Landline and you cancelled my third party call provider?

Was he told that at the point of sale?
PeeGee
Aspiring Pro
Posts: 1,098
Thanks: 51
Fixes: 3
Registered: 05-04-2009

Re: I Switched Landline and you cancelled my third party call provider?

Why would he/she be told about it - as it is a third-party setup and he/she obviously did not ask the relevant question?
I also don't understand
Quote from: deefadog
...  moved my land line to comply with the charges

as there is no requirement to comply, just a surcharge if you use a different telephone provider, also
Quote from: deefadog
...  they have switched my third party call provider

is probably inaccurate as PN are unlikely to introduce a third party call provider and lose revenue - though there could be some missing words.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.