I Feel Misled
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I Feel Misled
03-11-2012 10:17 AM
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I commenced Extra on 1st August. I now find that on this months bill full price is being charged for the broadband!
There are two LLU options at my exchange, I was going to go with one of them but changed my mind due to the, as I thought, good offer from PN. It would appear as though I'm now being billed assuming there is no other option but BTW at the exchange. It is still incorrectly listed a Market 1 in spite of the two LLU competitors?
So, 9 months to go and I'm gone! I do not like to be deceived.
Re: I Feel Misled
03-11-2012 10:39 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I Feel Misled
03-11-2012 4:27 PM
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As a result of what BT MUST charge PN then they are obviously prepared to either lose misled and lied to existing customers or potential new customers who are either going to migrate to one of the LLU providers or just sign up with a LLU providers available.
I am now wishing that I'd not opted for PN's useless wireless router which has tied me to a 12 month contract and continued using my old router on a rolling arrangement. I'd be gone at the end of this month instead of the end of July 2013!
Whatever the status of my exchange, it still doesn't alter the fact that I was without doubt told one thing and the reality is totally different. To put it bluntly, I was told a lie in order to get me to cancel the order I'd already placed with one of the LLU providers :(.
Re: I Feel Misled
03-11-2012 4:48 PM
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Quote from: newagetraveller So the fact there is competition at my exchange is irrelevant to both BT and Plusnet? Or they don't care that there is?
Quote from: jelv Designation of the exchange.... is set by OFCOM.
You are complaining to and about the wrong people.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: I Feel Misled
06-11-2012 10:35 AM
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No, I'm complaining about the fact that I was told a lie to get me to cancel the order I had placed with a LLU provider and agree to switch directly from Madasafish to PN!
Please do not selectively quote my post to divert from the fact that I was deceived by PN.
So here is another more relevant quote. "I agreed, by 'phone, a twelve month contract for b/b and 'phone (anytime calls) to commence in August. Line rental paid in advance. My understanding was that the monthly payment agreed was for the twelve months. No mention of an increase after three months to my recollection. This was a direct transfer from Madasafish."
I note the PN staff are conspicuous by their obvious reluctance to comment? They must know what the retention people get up to then in an attempt to keep (con) a long standing customer?
Re: I Feel Misled
06-11-2012 11:26 AM
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I can see you talked to one of our COT agents at the start of October and have agreed a monthly discount for the full 12 months? I'm sorry if this wasn't explained in the initial sales call and will happily investigate this if you wish (though we'd need the number called from and the date and approximate time of the call to be able to find it).
Re: I Feel Misled
15-11-2012 5:37 PM
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increase in the monthly payment.
Hey ho, eight and a half months to go and I'll have the choice of,currently, two LLU providers at my, incorrectly listed as market 1 exchange.
Thanks for the reply though.
Re: I Feel Misled
16-11-2012 12:23 PM
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"We can confirm that the promotion code you provided entitles you to a discount.
Your monthly discount is: 50.00% off
You'll receive this discount for the next 6 months.
You don't need to do anything, this discount is automatically applied to your account.
You can see all your charges online at any time - https://www.plus.net/go.html/viewmyinvoices"
Not exactly the 12 months I was told but not 3 months either. It doesn't state exactly "off" what though, the total invoice or broadband etc.?
My broadband charge was increased to £17.99 on the 1st Nov. (three months in) invoice and a discount of £5.49 shown on the same invoice. According to the e-mail surely that discount should be £9 or a tad under to be strictly accurate, if applied to broadband only?
Re: I Feel Misled
16-11-2012 12:44 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I Feel Misled
16-11-2012 2:25 PM
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Service notice 138904278, 10.51am, 1st Aug. That took some finding there are 28 various things listed for that date. Also service notice 138904277 stating discount has been created. Possibly someone from PN would check please?
It still doesn't alter the differing verbal and written confirmation though.
Re: I Feel Misled
16-11-2012 2:41 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I Feel Misled
16-11-2012 3:18 PM
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Re: I Feel Misled
16-11-2012 3:55 PM
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Where has 1st Oct 2013 come from? My 12 months agreement expires on 31st July 2013. Or will PN now insist I agreed to a 14 month contract? No chance!
I feel a "ticket" will be a total waste of time jelv if Mr Walker's post is anything to go by. All he's done is confirm, incorrectly, something that is in place which I already know about.
Re: I Feel Misled
16-11-2012 3:57 PM
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*edit*
Done that now through to July next year.
Re: I Feel Misled
16-11-2012 3:59 PM
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I would have been better staying where I was, no contract, no hassle and cheaper! (for a smaller usage limit but I didn't use all of it anyway.
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