I Feel Misled
I agreed, by 'phone, a twelve month contract for b/b and 'phone (anytime calls) to commence in August. Line rental paid in advance. My understanding was that the monthly payment agreed was for the twelve months. No mention of an increase after three months to my recollection. This was a direct transfer from Madasafish.
I commenced Extra on 1st August. I now find that on this months bill full price is being charged for the broadband!
There are two LLU options at my exchange, I was going to go with one of them but changed my mind due to the, as I thought, good offer from PN. It would appear as though I'm now being billed assuming there is no other option but BTW at the exchange. It is still incorrectly listed a Market 1 in spite of the two LLU competitors?
So, 9 months to go and I'm gone! I do not like to be deceived.
I commenced Extra on 1st August. I now find that on this months bill full price is being charged for the broadband!
There are two LLU options at my exchange, I was going to go with one of them but changed my mind due to the, as I thought, good offer from PN. It would appear as though I'm now being billed assuming there is no other option but BTW at the exchange. It is still incorrectly listed a Market 1 in spite of the two LLU competitors?
So, 9 months to go and I'm gone! I do not like to be deceived.
Designation of the exchange and as a result how much BT Whole sale MUST charge Plusnet is set by OFCOM. They only review the exchange status periodically when they obviously should do it on a rolling basis as the exchanges get new LLU providers.
So the fact there is competition at my exchange is irrelevant to both BT and Plusnet? Or they don't care that there is? 
As a result of what BT MUST charge PN then they are obviously prepared to either lose misled and lied to existing customers or potential new customers who are either going to migrate to one of the LLU providers or just sign up with a LLU providers available.
I am now wishing that I'd not opted for PN's useless wireless router which has tied me to a 12 month contract and continued using my old router on a rolling arrangement. I'd be gone at the end of this month instead of the end of July 2013!
Whatever the status of my exchange, it still doesn't alter the fact that I was without doubt told one thing and the reality is totally different. To put it bluntly, I was told a lie in order to get me to cancel the order I'd already placed with one of the LLU providers :(.
As a result of what BT MUST charge PN then they are obviously prepared to either lose misled and lied to existing customers or potential new customers who are either going to migrate to one of the LLU providers or just sign up with a LLU providers available.
I am now wishing that I'd not opted for PN's useless wireless router which has tied me to a 12 month contract and continued using my old router on a rolling arrangement. I'd be gone at the end of this month instead of the end of July 2013!
Whatever the status of my exchange, it still doesn't alter the fact that I was without doubt told one thing and the reality is totally different.
To put it bluntly, I was told a lie in order to get me to cancel the order I'd already placed with one of the LLU providers :(.
Quote from: newagetraveller So the fact there is competition at my exchange is irrelevant to both BT and Plusnet? Or they don't care that there is?
Quote from: jelv Designation of the exchange.... is set by OFCOM.
You are complaining to and about the wrong people.
"You are complaining to and about the wrong people."
No, I'm complaining about the fact that I was told a lie to get me to cancel the order I had placed with a LLU provider and agree to switch directly from Madasafish to PN!
Please do not selectively quote my post to divert from the fact that I was deceived by PN.
So here is another more relevant quote. "I agreed, by 'phone, a twelve month contract for b/b and 'phone (anytime calls) to commence in August. Line rental paid in advance. My understanding was that the monthly payment agreed was for the twelve months. No mention of an increase after three months to my recollection. This was a direct transfer from Madasafish."
I note the PN staff are conspicuous by their obvious reluctance to comment? They must know what the retention people get up to then in an attempt to keep (con) a long standing customer?
No, I'm complaining about the fact that I was told a lie to get me to cancel the order I had placed with a LLU provider and agree to switch directly from Madasafish to PN!
Please do not selectively quote my post to divert from the fact that I was deceived by PN.
So here is another more relevant quote. "I agreed, by 'phone, a twelve month contract for b/b and 'phone (anytime calls) to commence in August. Line rental paid in advance. My understanding was that the monthly payment agreed was for the twelve months. No mention of an increase after three months to my recollection. This was a direct transfer from Madasafish."
I note the PN staff are conspicuous by their obvious reluctance to comment? They must know what the retention people get up to then in an attempt to keep (con) a long standing customer?
Strange, I don't remember speaking to COT in October! 
I do remember a 'phone conversation in July during which I agreed a discount for 12 months. A discount which has been reduced after three months and reflected in the large
increase in the monthly payment.
Hey ho, eight and a half months to go and I'll have the choice of,currently, two LLU providers at my, incorrectly listed as market 1 exchange.
Thanks for the reply though.
I do remember a 'phone conversation in July during which I agreed a discount for 12 months. A discount which has been reduced after three months and reflected in the large increase in the monthly payment.
Hey ho, eight and a half months to go and I'll have the choice of,currently, two LLU providers at my, incorrectly listed as market 1 exchange.
Thanks for the reply though.
If you go to https://portal.plus.net/wizard/?p=search and look through the closed tickets on that date you should find a copy of that email. Post back the ticket number here.
Thanks for that jelv.
Service notice 138904278, 10.51am, 1st Aug. That took some finding there are 28 various things listed for that date. Also service notice 138904277 stating discount has been created. Possibly someone from PN would check please?
It still doesn't alter the differing verbal and written confirmation though.
Service notice 138904278, 10.51am, 1st Aug. That took some finding there are 28 various things listed for that date. Also service notice 138904277 stating discount has been created. Possibly someone from PN would check please?
It still doesn't alter the differing verbal and written confirmation though.
I'd suggest you raise a ticket to ask for the discount to be correctly applied and quote that number.
You're correct about the confusion! By my reckoning £5.49, which I mentioned in my earlier post, is not 50% of the £17.99 on my 1st Nov. invoice. What has happened with the 50% discount stated in the e-mail?
Where has 1st Oct 2013 come from? My 12 months agreement expires on 31st July 2013. Or will PN now insist I agreed to a 14 month contract? No chance!
I feel a "ticket" will be a total waste of time jelv if Mr Walker's post is anything to go by. All he's done is confirm, incorrectly, something that is in place which I already know about.
Where has 1st Oct 2013 come from? My 12 months agreement expires on 31st July 2013.
Or will PN now insist I agreed to a 14 month contract? No chance!I feel a "ticket" will be a total waste of time jelv if Mr Walker's post is anything to go by. All he's done is confirm, incorrectly, something that is in place which I already know about.
So where did the 1st Oct. 2013 come from - thin air? 
I would have been better staying where I was, no contract, no hassle and cheaper! (for a smaller usage limit but I didn't use all of it anyway.
I would have been better staying where I was, no contract, no hassle and cheaper! (for a smaller usage limit but I didn't use all of it anyway.