I Can't Log in to my account
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- Re: I Can't Log in to my account
24-05-2019 8:52 PM
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Hi, No matter how I try I can't log in to my account on 2 different computers.
I have used Edge and Chrome and neither work
What is going on as I see other people have the same problems?
Fixed! Go to the fix.
24-05-2019 8:58 PM
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An issue has arose whereby if your password has special characters £$%^&@ etc, it isn't allowing you to access your account. This could be why and Plusnet have not as yet told us why or what changed to cause it.
Re: I Can't Log in to my account
24-05-2019 9:35 PM
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Hi DS,
Many thanks this has fixed my problem. You would have thought PlusNet would let people know.
They seem to not care these days about problems.
Re: I Can't Log in to my account
24-05-2019 9:42 PM
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No problem, glad to have helped
Hmm, yes, you could think that. It is a very recent issue, what and why would help us too, as would reverting the change.
(they even advise us to use special characters as well)
I hope to think Plusnet will be keeping tabs on these reports and let us all know when the passwords can be changed back to use special characters, though I wouldn't hold my breath any time soon.
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