cancel
Showing results for 
Search instead for 
Did you mean: 

Hypothetical billing query

dfunked
Grafter
Posts: 182
Thanks: 5
Registered: ‎15-10-2011

Hypothetical billing query

I say hypothetical because it relates to changing over to FTTC, and my exchange (Bermondsey) live date has now slipped to 31/12/2012... (gotta love living in one of the biggest broadband black spots in London!)
I currently have a discount on my package as compensation for a nightmarish house move, so if the exchange gets updated sooner than the above, would I be able to carry this discount over when I switched?
See question 47958247 if you need more info...
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Hypothetical billing query

Hi there,
I believe the discounts would be removed when the account change happens, but they should be re-added again afterwards at the same values as previously (monetary values that is, rather than percentage). So yes, you will keep your discounts if you move to a fibre account.
dfunked
Grafter
Posts: 182
Thanks: 5
Registered: ‎15-10-2011

Re: Hypothetical billing query

Thanks for confirming that, Matt Smiley