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Hypothetical billing query
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Hypothetical billing query
15-12-2011 7:39 PM
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I say hypothetical because it relates to changing over to FTTC, and my exchange (Bermondsey) live date has now slipped to 31/12/2012... (gotta love living in one of the biggest broadband black spots in London!)
I currently have a discount on my package as compensation for a nightmarish house move, so if the exchange gets updated sooner than the above, would I be able to carry this discount over when I switched?
See question 47958247 if you need more info...
I currently have a discount on my package as compensation for a nightmarish house move, so if the exchange gets updated sooner than the above, would I be able to carry this discount over when I switched?
See question 47958247 if you need more info...
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Re: Hypothetical billing query
16-12-2011 9:37 AM
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Hi there,
I believe the discounts would be removed when the account change happens, but they should be re-added again afterwards at the same values as previously (monetary values that is, rather than percentage). So yes, you will keep your discounts if you move to a fibre account.
I believe the discounts would be removed when the account change happens, but they should be re-added again afterwards at the same values as previously (monetary values that is, rather than percentage). So yes, you will keep your discounts if you move to a fibre account.
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Re: Hypothetical billing query
16-12-2011 9:39 AM
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Thanks for confirming that, Matt
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