cancel
Showing results for 
Search instead for 
Did you mean: 

Hybrid Working and Residential Broadband

NinthPlanet
Dabbler
Posts: 15
Thanks: 5
Registered: ‎27-07-2019

Hybrid Working and Residential Broadband

Apologies if I've posted this question in the wrong board. The current terms and conditions for residential broadband services state in section 2.1.3 that:

"[You must] use the services for personal use in the UK (so don't use the services to run your own business, but a couple of work emails or occasional home working are okay) and in accordance with our Acceptable Use Policy;"

With an increase in hybrid working (x days in the office, y days working from home) likely to happen in the near future, will hybrid workers need to switch from a residential to a business broadband contract and, if so, would there be any early termination penalties for doing so?

In my case, I am able to apply to work from home two days per week from September and wanted to know if I will need to change to a business broadband account.

 

Many thanks in advance.

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 9,157
Thanks: 4,154
Fixes: 323
Registered: ‎30-06-2016

Re: Hybrid Working and Residential Broadband

@NinthPlanet 

I’m sure that you will not be alone if you just keep your head down. Many, many customers are currently working from home on the residential package.

I would put money on Plusnet allowing you to upgrade to a business account if push came to shove. I would expect that at the very worse they might require you to just start a new contract without any penalties for leaving the old one.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Hybrid Working and Residential Broadband

Hi @NinthPlanet

 

Thanks a lot for reaching out. Don't worry about it, I too am using my residential broadband to work from home at the moment, we fully understand that this is the case for a lot of our customers.

 

 

 Adam
 Plusnet Help Team - Leeds
NinthPlanet
Dabbler
Posts: 15
Thanks: 5
Registered: ‎27-07-2019

Re: Hybrid Working and Residential Broadband

Thanks both. 🙂