Hybrid Working and Residential Broadband
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Hybrid Working and Residential Broadband
18-07-2021 7:31 PM
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Apologies if I've posted this question in the wrong board. The current terms and conditions for residential broadband services state in section 2.1.3 that:
"[You must] use the services for personal use in the UK (so don't use the services to run your own business, but a couple of work emails or occasional home working are okay) and in accordance with our Acceptable Use Policy;"
With an increase in hybrid working (x days in the office, y days working from home) likely to happen in the near future, will hybrid workers need to switch from a residential to a business broadband contract and, if so, would there be any early termination penalties for doing so?
In my case, I am able to apply to work from home two days per week from September and wanted to know if I will need to change to a business broadband account.
Many thanks in advance.
Re: Hybrid Working and Residential Broadband
18-07-2021 10:03 PM
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I’m sure that you will not be alone if you just keep your head down. Many, many customers are currently working from home on the residential package.
I would put money on Plusnet allowing you to upgrade to a business account if push came to shove. I would expect that at the very worse they might require you to just start a new contract without any penalties for leaving the old one.
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Re: Hybrid Working and Residential Broadband
19-07-2021 3:51 PM
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Hi @NinthPlanet
Thanks a lot for reaching out. Don't worry about it, I too am using my residential broadband to work from home at the moment, we fully understand that this is the case for a lot of our customers.
Re: Hybrid Working and Residential Broadband
19-07-2021 6:51 PM
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Thanks both. 🙂
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