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Howto renew line rental discount?

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mechanic123
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Posts: 59
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Registered: ‎19-08-2018

Howto renew line rental discount?

Big increase in my bill this month - looks like the line rental discount/saver has run out. I can't see any link to renew this on the account pages - can someone point me to a link to get this done?

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Plusnet Help Team
Plusnet Help Team
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Thanks: 174
Fixes: 42
Registered: ‎09-10-2018

Re: Howto renew line rental discount?

Thanks for your post, @mechanic123.

 

If you follow the link in this service notice, you should be able to renew with not problem at all.

 

Please let us know if you need any further assistance.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
mechanic123
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Posts: 59
Thanks: 22
Registered: ‎19-08-2018

Re: Howto renew line rental discount?

All that does is point to a page https://www.plus.net/rentalsaver/ which tells me:

"Sorry, we are not able to complete this request at the moment, please try again later."

What they've all gone home at 3.30 in the afternoon?

Plusnet Help Team
Plusnet Help Team
Posts: 1,516
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Registered: ‎11-01-2018

Re: Howto renew line rental discount?

 

Hi @mechanic123

 

Sorry about that - could you try clicking the "Log into Member Centre" button on this page instead and let us know if that takes you to the area to renew LRS? 

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
mechanic123
Rising Star
Posts: 59
Thanks: 22
Registered: ‎19-08-2018

Re: Howto renew line rental discount?

To save time on chat/phone, can anyone tell me the rental saver charge for one year, and/or the saving over monthly charges?

 

Surprisingly the renewal system is not automated, apparently!

Plusnet Help Team
Plusnet Help Team
Posts: 1,516
Thanks: 292
Fixes: 52
Registered: ‎11-01-2018

Re: Howto renew line rental discount?

 

Hi @mechanic123

 

The current cost of line rental saver is £197.88 which equates to a saving of £30 (£16.49 a month instead of £18.99 a month) over the year.

 

This doesn't auto-renew due to the upfront costs involved and the non-refundable nature of LRS (outside of the 14 day cancellation period).

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
mechanic123
Rising Star
Posts: 59
Thanks: 22
Registered: ‎19-08-2018

Re: Howto renew line rental discount?

Thanks, in fact I just found the same numbers on another post in the forum.

 

Unfortunately, all links to the renew page(s) are coming back with the same 'Error' message, although I can connect to the member centre OK. Is there a system problem somewhere?

 

Later: Correction, the link to the member centre on the https://www.plus.net/home-broadband/line-rental-saver/ page is showing the same error message.

Plusnet Help Team
Plusnet Help Team
Posts: 1,516
Thanks: 292
Fixes: 52
Registered: ‎11-01-2018

Re: Howto renew line rental discount?

Fix

 

Not as far as I'm aware, @mechanic123

 

If you run into the same issues after you've cleared the cache and cookies from your Internet browser and tried this on a number of devices and browsers, it may be worth contacting my colleagues in the Customer Services team to renew this for you - they can be reached on 0800 328 4620 and the current wait for an advisor is minimal.

 

Just out of interest, can you log into the Member Centre manually via www.plus.net and then access Line Rental Saver via the phone tab?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
mechanic123
Rising Star
Posts: 59
Thanks: 22
Registered: ‎19-08-2018

Re: Howto renew line rental discount?

"If you run into the same issues after you've cleared the cache and cookies from your Internet browser and tried this on a number of devices and browsers, it may be worth contacting my colleagues in the Customer Services team to renew this for you - they can be reached on 0800 328 4620 and the current wait for an advisor is minimal."

 

Good advice there, Dave, and indeed the problem was here. I renewed with MS-IE (I know!) with no problem, and trying again with MS-Edge (after clearing the cache) worked too. Thanks for the support!

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Howto renew line rental discount?

Cheers for getting back to us @mechanic123 

I'm glad to see you've managed to renew line rental saver now Thumbs Up

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team