I've recently had a broadband outage which self recovered and the Plus net team over the phone have been brilliant so 100/100 so far. This topic is to expand my understanding of the "ticket" / question system (were you can view where things are up too so i don't confuse things in the future
I used the text service to report the fault, tests where done and a engineer booked.
As mentioned above the broadband self recovered so using the email from Plusnet Support i clicked "Review my Question"
This took me to the open "question" which outlined each action undertaken (excellent) Then at the bottom it had a option to close the ticket. Thinking i was been helpful I clicked it and it closed it (thought it would ask why i choose it but there we are)
Still the engineer was booked (as i received a SMS) so had to physically phone and cancel (after trying to remember characters from a very long passphrase).
Glitch in the system or can i manage it better next time to avoid tying up agents?