After 20 years with Plusnet I moved to Zen Internet a couple of years ago. Their service has been reliable but it is not cheap and the price is going up. I am interested in some of the offers from Plusnet, and in getting more speed if possible, but have run into problems accessing them.
As soon as I get started on the website, I have to start an account, and when I try to do that it tells me I already have one. I managed to log in to it but it seems to be frozen. It says I can't look at or change the products I have .. is there any way to remove that so I can examine the available offers?
It also says Plusnet owe me £6.x, which I hadn't realised!
When I was with Plusnet I was an active little chap and got a number of referral credits. They are still listed on the account; is there any way they can be resuscitated if I take out a new fibre package?
In case it is relevant I have two mobile packages with Plusnet too