cancel
Showing results for 
Search instead for 
Did you mean: 

How to reply to a ticket/start a ticket when I have no account

carolynchafer
Hooked
Posts: 6
Registered: 28-10-2016

How to reply to a ticket/start a ticket when I have no account

I need to respond to a ticket, however since we are no longer with Plusnet, they have cancelled my online account so I can't log in.  Does anyone know how I can do this?

 

 

Ticket number is 139071677

 

Thanks

5 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: How to reply to a ticket/start a ticket when I have no account

Someone from Plusnet should pick this up hopefully tomorrow alternatively you could always start a live chat with Plusnet and see if they can help here.

James

EDIT:: Grammar 

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: How to reply to a ticket/start a ticket when I have no account

And someone from Plusnet is here now.

 

Sorry to hear you need to log back into your account, @carolynchafer, to reply to a ticket

 

If you private message me with your username I'll be happy to see what I can do for you tomorrow once I am back in the office.

I've found your account from the ticket ID.

 

I've re-added the portal component for the next 48 hours so you should be able to login and update the ticket.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
carolynchafer
Hooked
Posts: 6
Registered: 28-10-2016

Re: How to reply to a ticket/start a ticket when I have no account

Thank you, I have now been able to add this comment.
carolynchafer
Hooked
Posts: 6
Registered: 28-10-2016

Re: How to reply to a ticket/start a ticket when I have no account

Hi Anoush - would you be able to re-activate my account again please so that I can post further comments?  The "customer service" people have sent a reply which doesn't answer my questions....

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: How to reply to a ticket/start a ticket when I have no account

Thank you for your time on the phone @carolynchafer

 

I've updated your ticket.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support