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How to reply to a ticket/start a ticket when I have no account

carolynchafer
Hooked
Posts: 9
Registered: 28-10-2016

How to reply to a ticket/start a ticket when I have no account

I need to respond to a ticket, however since we are no longer with Plusnet, they have cancelled my online account so I can't log in.  Does anyone know how I can do this?

 

 

Ticket number is 139071677

 

Thanks

5 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: How to reply to a ticket/start a ticket when I have no account

Someone from Plusnet should pick this up hopefully tomorrow alternatively you could always start a live chat with Plusnet and see if they can help here.

James

EDIT:: Grammar 

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: How to reply to a ticket/start a ticket when I have no account

And someone from Plusnet is here now.

 

Sorry to hear you need to log back into your account, @carolynchafer, to reply to a ticket

 

If you private message me with your username I'll be happy to see what I can do for you tomorrow once I am back in the office.

I've found your account from the ticket ID.

 

I've re-added the portal component for the next 48 hours so you should be able to login and update the ticket.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
carolynchafer
Hooked
Posts: 9
Registered: 28-10-2016

Re: How to reply to a ticket/start a ticket when I have no account

Thank you, I have now been able to add this comment.
carolynchafer
Hooked
Posts: 9
Registered: 28-10-2016

Re: How to reply to a ticket/start a ticket when I have no account

Hi Anoush - would you be able to re-activate my account again please so that I can post further comments?  The "customer service" people have sent a reply which doesn't answer my questions....

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: How to reply to a ticket/start a ticket when I have no account

Thank you for your time on the phone @carolynchafer

 

I've updated your ticket.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff