How to reply to a ticket/start a ticket when I have no account

[#1]

I need to respond to a ticket, however since we are no longer with Plusnet, they have cancelled my online account so I can't log in.  Does anyone know how I can do this?

Ticket number is 139071677

Thanks

[#2]

Someone from Plusnet should pick this up hopefully tomorrow alternatively you could always start a live chat with Plusnet and see if they can help here.

James

EDIT:: Grammar 

[#3]

And someone from Plusnet is here now.

Sorry to hear you need to log back into your account, @carolynchafer, to reply to a ticket

If you private message me with your username I'll be happy to see what I can do for you tomorrow once I am back in the office.

I've found your account from the ticket ID.

I've re-added the portal component for the next 48 hours so you should be able to login and update the ticket.

[#4]

Thank you, I have now been able to add this comment.

[#5]

Hi Anoush - would you be able to re-activate my account again please so that I can post further comments?  The "customer service" people have sent a reply which doesn't answer my questions....

[#6]

Thank you for your time on the phone @carolynchafer

I've updated your ticket.