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How to pay final invoice after moving abroad

lfrxn
Interested
Posts: 2
Registered: ‎26-08-2020

How to pay final invoice after moving abroad

Hi, 

I tried to reach the Plusnet customer service through Twitter twice, with no response.

I moved out of the UK into Egypt and cancelled my broadband service. However, I received an email about a final bill for £1.32 that needs to be paid by calling an 0800 number.

Unfortunately, this number is only accessible from within the UK. Moreover, I do not have a phone subscription yet here.

Is there an alternative way to settle this bill?

Thanks

3 REPLIES 3
Strat
Community Veteran
Posts: 31,306
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: How to pay final invoice after moving abroad

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.
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Owain_2
Rising Star
Posts: 51
Thanks: 13
Fixes: 3
Registered: ‎14-08-2019

Re: How to pay final invoice after moving abroad

You could try +44 345 140 0200 instead.

Sign up for a UK voice over IP phone number with Sipgate and, once you've put £10 on the account, it will cost you 1.2p/minute to phone most  UK numbers.

 

lfrxn
Interested
Posts: 2
Registered: ‎26-08-2020

Re: How to pay final invoice after moving abroad

Thank you, I was able to speak to someone. However, they are now telling me to wait for the billing department to get back in touch. If all goes smoothly from here, I will mark the issue as fixed.