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How to make things easy for partner when account holder dies

Mal08
Rising Star
Posts: 561
Thanks: 5
Fixes: 2
Registered: 20-08-2008

How to make things easy for partner when account holder dies

I hope I will be here for a good while longer yet, but with cancer the writing is on the wall and one day my wife will be left to pick up the pieces.
we have seen here that PN demand to speak to the account holder.
I wouldn't like to move account in her name as she is not technically savvy like me.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: How to make things easy for partner when account holder dies

Hi Mal08,
Thank you for getting in touch with us regarding this situation.
From previous experience it is something we would not be able to do because of certain contractual circumstances and other processes that we have in place for if the unfortunate was to happen.
With this I would firstly put your wife on the account as an authorised user which can be done by giving us a quick call on 0800 432 0200 and speaking to our customer services team. With this as well I will look into this and see if there is anything that we can do to assist you with this as I can't promise you anything at this time.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: How to make things easy for partner when account holder dies

Hi Mal08,
I have updated your account with a ticket 118736972 just explaining this discussion in more detail with further information for you
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Mal08
Rising Star
Posts: 561
Thanks: 5
Fixes: 2
Registered: 20-08-2008

Re: How to make things easy for partner when account holder dies

Thanks Ben
briston
Grafter
Posts: 69
Registered: 21-06-2007

Re: How to make things easy for partner when account holder dies

See my warning about authorised users though - for others seeing this