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How to find out when my bill is due.

FIXED
Tomtay79
Newbie
Posts: 4
Registered: 17-07-2017

How to find out when my bill is due.

I swear if I could walk away from plusnet right now I would. We got you my ass! The customer service is appalling, I try calling and get the high call message claiming it will take so long to answer, what a load of tosh, 15 mins or says but I'm still there waiting at 40 mins. The online chat is just a big flop.
How do I find out when my bill is due and why the [-Censored-] is it so hard to find out.
Why dont they create an app where we can see what's what.
6 REPLIES
Pete11
Pro
Posts: 649
Thanks: 185
Fixes: 4
Registered: 17-02-2017

Re: How to find out when my bill is due.

If you click on...My Account...at the top of this page,

Click on whichever account you have and log in (Member Centre) , then click on 'View My Bill' you will see when it's due and how much. Hope this helps.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Tomtay79
Newbie
Posts: 4
Registered: 17-07-2017

Re: How to find out when my bill is due.

Thanks Pete but that won't help. I'm a new customer and have been for over 1 month. I just want to know when they want this first bill (after installation fee) so I don't het caught out.
When I go via my account it just says I've paid the installation fee and that's it.
Pete11
Pro
Posts: 649
Thanks: 185
Fixes: 4
Registered: 17-02-2017

Re: How to find out when my bill is due.

OK, when you paid your first bill (the date), if you go 4 weeks from that date you won't be far out. Usually you will get a reminder of how much it will be and the actual payment is made roughly a week later.

For example, I get a reminder on the 6th of each month and payment is usually the 11th or 12th.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Browni
Seasoned Champion
Posts: 1,606
Thanks: 456
Fixes: 36
Registered: 02-03-2016

Re: How to find out when my bill is due.

Your first billing date will be one month after your service goes live and payment will be taken a few days after that.

I ordered broadband in January last year but the service didn't go live until 29th February resulting in a first billing date of 29th March and all subsequent bills being on the 29th of the month.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: How to find out when my bill is due.

Fix

Hi there and welcome to the forums. You can see when your next payment is due here: https://www.plus.net/my.html?action=view_details&s=0

 

If you look in the middle of the page there should be a 'next payment date' piece of information.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Tomtay79
Newbie
Posts: 4
Registered: 17-07-2017

Re: How to find out when my bill is due.

Thank you Chris got a date it's due tomorrow!! with no heads up at all. I hate you already plusnet