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How to find cancellation date

FIXED
suzgrif61
Newbie
Posts: 2
Thanks: 1
Registered: 27-10-2017

How to find cancellation date

Hi all,

Can someone please tell me how I find out when my contract is due to end? Ive been going around and around my account page!

I'm moving in with someone who already has a provider and so need to cancel my own contract.

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 1,820
Thanks: 3,051
Fixes: 52
Registered: 29-09-2011

Re: How to find cancellation date

Fix

Hi @suzgrif61 and welcome to the forums.

 

IF you PM me your account details I'd be happy to help Smiley 

 Jono H
 Plusnet Community Manager
Superuser
Superuser
Posts: 1,858
Thanks: 448
Fixes: 5
Registered: 05-11-2008

Re: How to find cancellation date

Hi @suzgrif61

Unfortunately, the minimum term end date is not provided 

If you login to your account here 

You can view the date your services was ordered, also under the cost heading, you will see the amount to pay upon cancellation.

Alternatively, you can speak to Customer Options who will provide you will the exact date and if there are any cancellation costs. 

Mike
Community Gaffer
Community Gaffer
Posts: 1,820
Thanks: 3,051
Fixes: 52
Registered: 29-09-2011

Re: How to find cancellation date

@suzgrif61 there should now be a ticket on your account with the contract details.

 

Let me know if you have any questions

 Jono H
 Plusnet Community Manager
suzgrif61
Newbie
Posts: 2
Thanks: 1
Registered: 27-10-2017

Re: How to find cancellation date

Thankyou for your help jonoh, I don't like the answer :-) :-) but at least I know Shocked

Plusnet Help Team
Plusnet Help Team
Posts: 8,371
Thanks: 2,569
Fixes: 416
Registered: 21-04-2017

Re: How to find cancellation date

I'm assuming that you've got a bit to go on your contract?

To avoid any early termination fees, and if the people you're moving in with are happy with this, we could see if we can arrange for your service to be moved to your new address by installing a second line at their address.

 

Our House Moves should be able to help on 0800 013 2632 if you'd like to go ahead.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team