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How to cancel call plan before renewing?

TraceyP
Newbie
Posts: 1
Registered: ‎06-01-2020

How to cancel call plan before renewing?

When I log in to my account it comes up with an offer of a new contract for £23.99. I am out of contract and currently paying £30.98 including a £5 call plan. I want to cancel this call plan before renewing however when i try to renew it will only give the option to renew at £30.98, no option to cancel the call plan? I hope this makes sense! All I want is the £23.99 deal without the call plan! Thanks for any help

1 REPLY 1
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 789
Thanks: 106
Fixes: 59
Registered: ‎02-05-2017

Re: How to cancel call plan before renewing?

Hi @TraceyP, thanks for getting in touch.

 

It looks like you've since been in touch with our Support Team and a re-contract has been processed for you.

 

Let us know if we can help with anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team