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How to cancel Plusnet?

Grafter
Posts: 27
Thanks: 5
Registered: ‎11-07-2016

How to cancel Plusnet?

Please can you arrange for my account to be cancelled after 1st August 2020? I have tried to contact through Twitter however I have not received a response.

 

Many Thanks.

3 REPLIES 3
Seasoned Hero
Posts: 5,750
Thanks: 2,547
Fixes: 168
Registered: ‎30-06-2016

Re: How to cancel Plusnet?

@mezzor 

You cannot cancel your account over social media likr this unless a Plusnet staffer comes along and raises a ticket for you, you need to ring in. Are you cancelling because you no longer need a service provided by the BT infrastructure? If you are just moving to another ISP using this infrastructure you should leave it to your new ISP to transfer the service rather than cancel it.

Grafter
Posts: 27
Thanks: 5
Registered: ‎11-07-2016

Re: How to cancel Plusnet?

Hi @Baldrick1,

I've signed up to BT's FTTP service so I am guessing I need to cancel the broadband PN provides separately? 

 

I've had a letter from PN confirming BT are taking my phone number but that's it.

Seasoned Pro
Posts: 490
Thanks: 264
Fixes: 5
Registered: ‎25-09-2015

Re: How to cancel Plusnet?

If your phone number (and so the phone line) is transferred, then your broadband will cease at the same time.