How to answer a question
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How to answer a question
09-11-2018 2:36 PM - edited 09-11-2018 2:39 PM
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Hi,
I've just joined Plusnet and have been asked a question but can see nowhere to answer it?
The question came via email and is asking which of my two lines are they to take over?
Re: How to answer a question
09-11-2018 2:46 PM - edited 09-11-2018 2:46 PM
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@Iandgriffiths Best way would be to get on to "Live Chat" sometime after 6pm as it will be quieter then...
https://www.plus.net/help/chat/
You may get a message saying your browser is blocking live chat... in which case. I suggest you download and install OPERA or Internet Explorer, and use them "as is" with no settings applied. It is easier than trying to figure out what is blocking . keep either, or both as "standby" browsers and use only for Live Chat in future needs.
Re: How to answer a question
09-11-2018 3:35 PM
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Moderators Note
This topic has been moved from Chat to My Account
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: How to answer a question
09-11-2018 9:45 PM
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Hi @Iandgriffiths,
Thanks for your post.
If you can PM me your account username, I can check the account and then post a link to the question for you.
Re: How to answer a question
10-11-2018 8:49 AM
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Hi There,
Thanks for your reply but I got it sorted earlier.
Many thanks
Ian
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