Hi there,
I think there's some confusion here. The 39.78 call charge is for the current month, due to be billed on the 11th November. As I said in my previous post, you need to choose the dates in the dropdown on the itemised phone bill page to be between 11th Sept and 10th Oct - if you choose those dates you'll see the call charges on there are £42.14, which is what you were billed for on the invoice you mention.
Regarding the initial ADSL subscription, this is always taken as part of the first bill. That doesn't start running until your service goes active though, so we don't charge you the second month's subscription until your service has been active for a month. You'll note there wasn't a charge on that initial invoice for the activation - your first month's phone and broadband charges and the postage charge for the router are all that's on there.
As regards the routers, it looks like two were added to your account by Chris as per
http://community.plus.net/forum/index.php/topic,119571.0.html - I'll ask him about those when he gets back to his desk, not sure why two are on there. However regarding the charges, as you can see from the two invoices on your account we haven't billed you for either of them - the £40 should be a deferred charge and would only be payable should you choose to leave within 12 months of receiving the hardware. As I said I'll have a word with Chris regarding those and get him to update you regarding the deferred fees.
Finally the Anytime service - as per the terms and conditions of that service any calls over 60 minutes are billed for, you can confirm this on your itemised bills. If your wife hangs up before 60 minutes have elapsed and redials you won't be charged for any of these, however that's why there are call charges on there.
Hope that explains and clears things up for you.
