How many weeks does it take to get a refund?
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How many weeks does it take to get a refund?
14-10-2018 6:18 PM
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HI,
I was promised a refund on 22 August,. I waited patiently for some time, then started the long trial by combat which is called waiting to get through to Plusnet by telephone and chat forum.
I don't want another question raised as all it does is wastes your time and puts my blood pressure up. I also do not appreciate question answers that say Dear Mr D, Regards with no other text, which also looks like meeting a KPI by devious means, or that the one entitled COMPLAINT was a duplicate! and can i close i
I have now spent hours on this to get through and even when i do there seems to be no resolution.
As my original refund was promised 7 weeks ago (8 this coming Wednesday) how long can I be expected to wait? If its going to be another 7 weeks, at least let me know so i can put it this matter to one side rather than make promises you don't intend to keep.
Re: How many weeks does it take to get a refund?
15-10-2018 3:47 PM
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Hi @briandow50,
I'm really sorry to hear you've experienced this issue. I've taken a look into this issue today and after speaking to the relevant department regarding this issue, we have raised a new ticket on your account, which can be viewed here.
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