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How long?

Posts: 1
Registered: ‎18-11-2016

How long?

Plusnet failed to take payment from my account today but it was due to updating my payment details to I've done this and just want to know long its going to be before my internet is back on? Thank you Smiley
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: How long?

Quickest way to get this resolved is to speak to the live chat team here


Plusnet Staff
Plusnet Staff
Posts: 2,154
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: How long?

Welcome to the forums @Jpderv

If you haven't had this resolved yet, and if you private message me with your account username I will see what I can do tomorrow.


I can see that you've contacted us since this post and we're monitoring the direct debit payment.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff