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How long until I’m reconnected after paying unpaid bill

natleigh87
Newbie
Posts: 1
Registered: ‎11-12-2022

How long until I’m reconnected after paying unpaid bill

I had an unpaid bill which resulted in my internet being suspended. I have now paid and waiting to be reconnected. How long does this normally take?
3 REPLIES 3
Mav
Moderator
Moderator
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Thanks: 4,754
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Registered: ‎06-04-2007

Re: How long until I’m reconnected after paying unpaid bill

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Townman
Superuser
Superuser
Posts: 23,210
Thanks: 9,725
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Registered: ‎22-08-2007

Re: How long until I’m reconnected after paying unpaid bill

Have you restarted your router?

Not entirely sure that will fix things, but changes to network configuration are (certainly were) used to restrict service functionality.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: How long until I’m reconnected after paying unpaid bill

Hey @natleigh87,

I'm sorry to hear that you ran into this issue the other day. I've had a look over the account and I can see that the connection seems to be active again. Please give us a shout if you run into any further problems and we'll be happy to help Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team