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How long to wait for a new router?

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Newbie
Posts: 2
Registered: ‎29-06-2020

How long to wait for a new router?

Hi

 

I've been waiting over 7 working days for a new router to arrive - is there any way of checking the status? My account simply says dispatched.

 

Thanks

4 REPLIES 4
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Grafter
Posts: 49
Thanks: 12
Fixes: 3
Registered: ‎14-08-2019

Re: How long to wait for a new router?

once it's despatched it comes first class post, so usually next day or the day thereafter, for most people.

Newbie
Posts: 2
Registered: ‎29-06-2020

Re: How long to wait for a new router?

That doesn't sound good - is there any way of requesting another to be sent without spending all day waiting to get through on the phone? 🙂

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Grafter
Posts: 49
Thanks: 12
Fixes: 3
Registered: ‎14-08-2019

Re: How long to wait for a new router?

Buy it now on Ebay? 😀

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Plusnet Help Team
Plusnet Help Team
Posts: 322
Thanks: 39
Fixes: 19
Registered: ‎30-03-2020

Re: How long to wait for a new router?

Hi there @Poppy002 Smiley I understand since this post, you've called in and had your router ordered here.

 

Please get back in touch if you have any further issues Smiley

 Noor
 Plusnet Help Team