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How long to confirm fibre install appointments?

AlexM
Newbie
Posts: 3
Registered: 10-04-2012

How long to confirm fibre install appointments?

Hi,
How long does it usually take for confirmation of a fibre installation appointment to be received from BT?
I have a provisional appointment booked, but I am waiting for it to be confirmed and I wonder how long that process takes.
(Ticket #58732835 if any kind folk from PlusNet take a look.)
Thanks
Alex
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: How long to confirm fibre install appointments?

Hi AlexM,
I have checked your date and it has been confirmed for the 05/09/12 AM slot. It can take around 48 hours to confirm normally, but this can be dependent on work-load.
You ticket #58732835 will updated accordingly.
Chris
AlexM
Newbie
Posts: 3
Registered: 10-04-2012

Re: How long to confirm fibre install appointments?

Hi Chris,
Many thanks for checking up for me and for confirming the date.
I had tried to find out this answer in the FAQs and other information about the Fibre Installations, but had failed.  Maybe there is room for a small update to them to help others looking for the same sort of information.
Alex