How long for refund after cancellation?

[#1]

I switched from Plusnet to BT on 9th December 2018, which activated with BT on 24th December 2018. I can see my final bill on my Plusnet account page is a minus balance indicating that I am owed that money. I would like to know when I should expect this money to be refunded, as I have received zero communication from Plusnet since I initiated the switch and changed ISP.

Plusnet really should send an email at the very least with information for leaving customers on what to expect out of the process.

I await your response, thanks.

[#2]

Hi @Fishfood sorry to hear that you have not been contacted in relation to your account cancellation.

I have reviewed your account to see if the credit on your account has been refunded as expected and provided you with an update on this here

If you have any questions please feel free to ask.