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How long for a refund?

Amina
Newbie
Posts: 1
Registered: ‎26-11-2018

How long for a refund?

I sign up for broadbands &phone after falling to connect me I asked for a refund which still till now never got it back!! I paid full year £204 ,how long for a refund to get back as I’m still with no provider,and I need the money back plzzz
3 REPLIES 3
gleneagles
Community Veteran
Posts: 10,776
Thanks: 2,284
Fixes: 16
Registered: ‎02-08-2007

Re: How long for a refund?

I cannot answer your question but looking on that section of the forum that deals with billing it appears there are a number of customers with problems following a change of software by PN.

To by knowledge this has been going on for months, I think PN have a responsibility to confirm when this new system is sorted and until such time take no money from new customers until the issue is sorted to prevent this type of problem.

I hope the matter is resolved quickly for you

We are born into history and history is born into us.
dvorak
Moderator
Moderator
Posts: 25,527
Thanks: 4,757
Fixes: 1,206
Registered: ‎11-01-2008

Re: How long for a refund?


Moderators Note


This topic has been moved from Chat to account / billing 

 


 

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TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,348
Thanks: 158
Fixes: 63
Registered: ‎26-03-2018

Re: How long for a refund?

Hi @Amina,

I'm really sorry to hear that you've had this problem. I've reviewed your account today and I've raised a ticket concerning this issue, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team