How long for a refund?

[#1]

I sign up for broadbands &phone after falling to connect me I asked for a refund which still till now never got it back!! I paid full year £204 ,how long for a refund to get back as I’m still with no provider,and I need the money back plzzz

[#2]

I cannot answer your question but looking on that section of the forum that deals with billing it appears there are a number of customers with problems following a change of software by PN.

To by knowledge this has been going on for months, I think PN have a responsibility to confirm when this new system is sorted and until such time take no money from new customers until the issue is sorted to prevent this type of problem.

I hope the matter is resolved quickly for you

[#3]

Moderators Note

This topic has been moved from Chat to account / billing 

[#4]

Hi @Amina,

I'm really sorry to hear that you've had this problem. I've reviewed your account today and I've raised a ticket concerning this issue, which can be viewed here.