My bill dated 21st April showed that I was overcharged as no discounts were applied.
The discounts should have been active as shown in Question #201941381 "As discussed, I have ensured that your contract and your Line Rental Saver expire on the same date (20.05.21). I have also ensured that your current discounts continue for the entire contract as well."
I contacted PN and according to notice 510119535 it says I'm owed a credit and the refund would be added to my next bill as a gesture of goodwill. Not really a goodwill gesture as I was overcharged. To complicate matters I left PN on 18th May and as far as I am aware I owe nothing so when and how will I receive my refund? My DD is still active.
Incidentally my only reason for leaving PN is because of billing problems at the start and end of my contract.
Fixed! Go to the fix.
Thanks for your post @salmo
I'm sorry to see you've decided to leave us. We'd automatically generate the final bill within 20 days following cancellation. I've prodded a colleague in our billing team though and he's manually brought forward this forward to tomorrow.
In the final bill there'll be any outstanding credits and/or termination fees. If the bill's a credit we'll refund it to your bank within 5 to 10 working days (or post a cheque if there's no active direct debit)
If we're owed money i.e. there's an unpaid bill or termination fees, we'd try to take the payment automatically if there's a payment method but we'll send an email either way to let you know.
Let us know if there are any issues once the final bill's produced tomorrow.
I hope this helps.