How long does it take to get a question answered?

[#1]

I have an open question that was raised on the 27th September through the website and still shows  'Awaiting support team answer'

How long do I have to wait to get an answer?

Question number is

183061385

[#2]

Hi @anescar , please accept our apologies for the delay in responding to you. We have responded to the open question you have referred to.

Please do not hesitate to get back in touch if we can be of further assistance.

[#3]

and I've now replied to your comment

[#4]

Hi @acnescar,

I have updated you via ticket here

Thank you.

[#5]

I've replied again 

[#6]

Hello @acnescar

Thank you for your response. I have updated your ticket, you can view my response by Clicking Here

If you do need any further assistance, feel free to ask.
 

[#7]

yup - I've asked for more assistance

Thanks

[#8]

Hi @acnescar ,

I've responded to your ongoing ticket chain, viewable here.

If you need any further help, please get in touch.